I.                    Major Responsibility

-        Listens and records customer complaints regarding BSS services and notifies concerned division for an appropriate response. Provides information on BSS campaigns, specials events and other activities. Works to enhance customer satisfaction through effective improvement of the service.

 

II.                  Specific Duties and Responsibilities

a.    Receive calls and documents of customer complaints. Via all communication channels.

b.    Update customer database.

c.     Prepare daily reports and submits to Manager/Supervisor.

d.    Provide all BSS information for customer convenience.

e.    Perform other duties as assigned.

f.      Blacklist/Un-blacklist card per verified cardholder or authorized person requested.

 

III.                Job Specification

a.    Education

      Vocational Diploma in any field.

b.    Age

      Male / Female Age between 20-30 years old.

c.    Core Competency

      Customer focus.

      Service mind.

      Teamwork.

      Communication.

d.    Technical /Functional Competencies

      Good command English and computer.